Or is the problem that it doesn't recognize the tape left in the backup unit? You say once the tape is in, it requests a new tape. When is the tape put in? How long does this take? I'm assuming that backup must start before the message occurs, otherwise, you'd see it earlier in the day when inserting the tape and change the tape.
Or, is the system not configured correctly? Or, is the tape not initialized correctly? You'll have to refer to the manufacturers instructions for this.
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