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What user experience monitoring tools are available to IT?

User experience monitoring tools, such as ControlUp Real-time and Goliath Technologies' Logon Simulator, help IT get in front of issues before they affect users.

User experience monitoring tools run the gamut from small, monolithic utilities to full-blown monitoring products that cover endpoints, servers, networks and everything in between.

The more feature-rich user experience monitoring tools tend to deploy agents at key points -- the desktop or server, for example -- to gather data that influences the user's experience.

Dive into five of the user experience monitoring tools to know on the market. 

Who's who in user experience monitoring?

ControlUp Real-time gathers user experience statistics, including how long it takes to launch an application. The product alerts systems administrators when users' launch times surpass a designated acceptable threshold.

Goliath Technologies Logon Simulator simulates logins for Citrix infrastructure and warns the systems administrator of trouble before users experience problems.

Lakeside Software SysTrack produces a health scorecard for each end user, which allows a filter to focus on who is having issues. SysTrack offers a natural language query capability powered by IBM Watson cognitive service to make pursuing this information more search engine-like.

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Liquidware Stratusphere UX computes how well a user's workload fits his virtual desktop. If the user is poorly matched to the desktop capability IT provided him with, he will get a lower FIT grade. The FIT grade is based on network latency, application performance, capacity planning and more. Stratusphere also examines a desktop session's network performance and aggregates measurements on ping times and jitter. It can identify network hops causing problems.

UberAgent relies on Splunk software instead of gathering all the disparate data into a vendor-supplied database. Splunk acts as a funnel for all kinds of machine-created data, including events, performance counters and log files. UberAgent mines this big data set to create dashboards and views specific to analyzing the issues affecting users. It provides granular measurements, such as the amount of disk IOPS a particular website running in Internet Explorer uses.

Next Steps

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This was last published in September 2017

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