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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Endpoint Management Strategies and Best Practices

        The job of an IT administrator has become a lot more challenging today than what it once was. IT has evolved from a controlled endpoint environment behind four walls to thousands of islands of information scattered about an organization that must be adequately administered and protected. Access this expert IT handbook for an in-depth look at the at endpoint management strategies and technologies that your organization should consider.

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      • Windows 7 migration station: The path of least resistance

        Organizations that stuck with Windows XP all the way to the end of its supported lifespan must now prepare to migrate to a new operating system. The best way forward might be a Windows 7 migration, especially for companies that value simplicity.

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      • Steps to mastering Windows 7 migration

        This handbook will cover best practices for moving to Microsoft Windows 7, including assessing Windows 7 to determine if it’s a good move for your organization and which applications your organization should involve in the Windows 7 migration. Hear from experts about avoiding common migration challenges and learn what resources and help is available for your migration project and licensing.

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      • Why a Windows 7 upgrade is worthwhile

        Windows 7 is Microsoft’s highly anticipated successor to Windows Vista. With this release, Microsoft aimed to address user frustrations with Vista and hoped to give Windows XP users a reason to upgrade as well. Feedback has shown that enhancements to security, stability and usability have made Windows 7 a welcome platform for corporate users. These features can make it worth the investment. Read this new e-Book to learn more about why a Windows 7 upgrade can help your enterprise.

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      • Track Microsoft licensing for desktops running Windows 8, Office 2013

        Each version of Windows, Office and other Microsoft applications brings new editions and options for payment and licensing. We take a look at what enterprises need to know about licensing for Windows 8 and Office 2013 and how it affects Desktop as a Service.

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      • Keys to a successful Windows 8 migration

        Migrating to a new operating system is no small task. And when the migration involves an OS as divisive as Windows 8, the task becomes that much more complicated. Proponents will need to persuade skeptics that Windows 8 brings real value to the enterprise beyond what Windows 7 or even Windows XP might currently be delivering. Companies interested in taking advantage of the new operating system’s touch features—particularly with mobile devices—could see a lot to like. Other organizations, especially those for which an OS is primarily about running desktops, will have doubts. Organizations with reasons to migrate to Windows 8 should look at four key areas as they proceed with their decision-making and planning: where Windows 8 fits into the enterprise; how to handle legacy applications in the new OS; tools to use for the migration; and details about licensing. This handbook also looks at some of features included in Windows 8.1.

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      • Desktop virtualization best practices

        For decades, enterprise IT managers have delivered applications to employees through a desktop or a laptop, an operating system, a suite of productivity applications (i.e., Microsoft Office) and then through a browser. The IT pro was then cursed to spend his day managing and maintaining what can amount to thousands of endpoints. But this is all about to change. Technologies such as application and desktop virtualization, software services and cloud computing as well as a new generation of smart phones are all redefining application delivery. This e-book will look at some of the trends that may lead to new application delivery methods. You'll learn desktop virtualization best practices, and desktop virtualization strategies for your enterprise.

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    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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    Virtual Data Center E-Zine is an all-encompassing guide to help you select and use the most appropriate virtual data center techniques and technologies to develop an agile, scalable, efficient data center – without breaking the bank.

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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

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  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

    This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS