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IT looks beyond cost for EUC technology ROI
This article is part of the Access issue of May 2017, Vol. 1, No. 3
Money doesn't grow on trees, and it certainly doesn't grow in IT departments, either. Technology budgets are tight, yet businesses still expect IT to get the most bang for its buck. End-user computing technologies can deliver a strong ROI, but it doesn't often come in the form of leafy green bills. With hardware and infrastructure technology, such as servers or storage, it can be easier to determine ROI -- the benefits of a resource compared to its cost. Modernizing those resources can provide cost savings around operations, power and cooling, floor space and more, helping the business make more money. But end-user computing (EUC) doesn't offer the same opportunity for direct financial gains because it's not really about gleaning benefits from technical operations. It's about getting more out of people. "The term ROI has shifted to not being monetary anymore," said Michael Mathews, CIO at Oral Roberts University in Tulsa, Okla. "You can have all the ROI in the world, and if you're not competitive, it's useless." EUC helps ...
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