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End-user computing strategy bears these top challenges

With a great end-user computing strategy comes great responsibility. IT pros must deal with app delivery challenges, user expectations and plenty more.

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An end-user computing strategy comes with plenty of challenges, from managing user expectations to dealing with the myriad options for delivering apps to users. Plus, many IT pros gripe about the fact that applications are behind the eight ball when it comes to compatibility with the latest OSes and other technologies. Here, four IT pros share the biggest challenges they face with their end-user computing strategy plans.

Darren Collard
IT systems engineer, Louisville Gas & Electric Company

Poorly written in-house apps that we've had around for decades, or things that plug into other systems -- that's a big challenge, especially when it comes to Windows 10. The biggest challenge with that is the constant OS updates. Even if you don't update to every new one, if you run into any problems with Windows, the first thing they'll tell you is to run the update.

Shawn Umansky
network engineer, Saint Michael's College

How do you identify what's best for the users, and how do you support that? One thing for one user is different for another. It could be the type of computing device you get. Everyone needs different software. How do you balance that? We all want to apply the best service we can. We've been a Unidesk customer for a long time, and they got bought by Citrix. We use VMware. Is it worth it to stick with Unidesk?

Justin Monnig
general manager and senior director, Crossings Healthcare Solutions

Justin Monnig, general manager and senior director, Crossings Healthcare Solutions Justin Monnig

Perception versus reality. We're in a service organization, so your customer will call in, "It's taking five minutes to log in [to a virtual desktop]." You sit there and jump through hoops and figure it out and, yes, there may be a delay, but we're really talking 30 seconds. But when that perception is out there, it's very hard for you to walk it back. It's really focusing on listening to the [user] and addressing the perception.

Willem Bagchus
messaging and collaboration specialist, United Bank

Willem Bagchus, messaging and collaboration specialist, United Bank Willem Bagchus

It's security and authentication. Finding a workable authentication system is something people need to come up with. As an industry, we're just not there yet. I'd like to come in my office and have every device around me know I'm there. I shouldn't have to put my credentials in 37 times in a day. That gets in the way of productivity. Things get locked down so tight, it's just not usable anymore

Next Steps

VDI questions IT must prepare for

How to get IT up to speed on VDI

Make sure you have the security skills you need

This was last published in September 2017

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