Troubleshoot shutdown issues with Task Manager

A series of steps you can do in Task Manager to determine which app is causing your shutdown issues.

Use Task Manager to determine the programs that are currently running on the computer. For each program that is listed in Task Manager, manually quit the program, and then shut down and restart the computer to test if the shutdown problem is resolved. Then repeat for each subsequent application that is running during a shutdown.

Note: All programs that are currently running on the computer may not be listed in the Applications tab of Task Manager.

  1. Press CTRL+ALT+DELETE, and then click Task Manager.
  2. Click the Applications tab.
  3. In the Task column, click the program that you want to quit, and then click End Task.
  4. Quit Task Manager.
  5. Shut down the computer.

Note: you may also stop individual services that are running during a shutdown. Restart the server and see if the issue arises again. If it does, try stopping a different service next. Repeat until corrected.

This was last published in June 2003

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