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Password issues during Windows 2000 upgrade

Expert Jonathan Hassell helps a user resolve a password issue created during an upgrade from Windows 98 to Windows2000.

I recently purchased Windows 2000. I installed it in my computer as an upgrade to what I already had installed (windows 98). It will take my password and say that it is updating my settings but then it brings me to the password screen again. Basically the probem is that I cannot log into the computer. It keeps repeating the process. What can I do?

I can suggest a couple of things.

  • Have you tried to start in safe mode? That may help.
  • Can you access your files over the network, say, with MACHINENAMEC$ using the administrator account and its password (you assigned this during setup)? If so, the easiest solution may be to copy your data and do a re-install.

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