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VMware Workspace One gets intelligent

This blog post is part of our Essential Guide: VMworld 2018 conference coverage

Details have emerged about several new VMware Workspace One capabilities that IT pros got a preview of last year.

VMware Workspace One Intelligence, Mobile Flows and support for the Microsoft Graph API for Intune are now all generally available, VMware said today. The company originally announced the features at its VMworld conference last August.

Let’s take a look at the three components:

Workspace One Intelligence monitors and analyzes data from users’ devices and applications and enables IT to automate responses to security threats, application crashes and other issues. It uses technologies from VMware’s AirWatch compliance engine and Apteligent, an app analytics vendor VMware acquired last year. Applications must integrate with Apteligent’s APIs to provide performance and user behavior data to VMware Workspace One Intelligence, but the product can provide insights around user adoption, software licenses and more natively, VMware said.

Mobile Flows build common business processes directly into VMware’s mobile email app, Boxer. If a sales rep receives a request for a quote from a new customer, for example, he can create a new contact in Salesforce by pressing just one button in Boxer — instead of having to open the Salesforce app, sign in and then create a new contact. VMware plans to expand Mobile Flows into other apps besides Boxer, but those capabilities are not available at this time.

Support for the Microsoft Graph API for Intune enables IT to manage Office 365 mobile apps directly through AirWatch. But organizations must have both AirWatch and Intune licenses to use this feature.

Coming soon in VMware Workspace One

VMware also announced some additional capabilities that will be available later this year. The Workspace One Trust Network will allow third-party security vendors to feed data into Workspace One Intelligence, providing IT with even more insights into their users’ devices and applications to detect threats. Participating vendors today include Carbon Black, CrowdStrike, Cylance, Lookout, McAfee, Netskope and Symantec.

Another upcoming offering, AirLift aims to help IT more easily manage Windows 10 devices with VMware Workspace One and Microsoft System Center Configuration Manager (SCCM). Those co-management capabilities already exist, but AirLift will provide a console for administrators to select which tasks to perform with Workspace One and which tasks to leave to SCCM. The console will be available in April, VMware said.

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