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An end-user computing strategy comes with plenty of challenges, from managing user expectations to dealing with the myriad options for delivering apps to users. Plus, many IT pros gripe about the fact that applications are behind the eight ball when it comes to compatibility with the latest OSes and other technologies. Here, four IT pros share the biggest challenges they face with their end-user computing strategy plans.
IT systems engineer, Louisville Gas & Electric Company
Poorly written in-house apps that we've had around for decades, or things that plug into other systems -- that's a big challenge, especially when it comes to Windows 10. The biggest challenge with that is the constant OS updates. Even if you don't update to every new one, if you run into any problems with Windows, the first thing they'll tell you is to run the update.
network engineer, Saint Michael's College
How do you identify what's best for the users, and how do you support that? One thing for one user is different for another. It could be the type of computing device you get. Everyone needs different software. How do you balance that? We all want to apply the best service we can. We've been a Unidesk customer for a long time, and they got bought by Citrix. We use VMware. Is it worth it to stick with Unidesk?
general manager and senior director, Crossings Healthcare Solutions
Perception versus reality. We're in a service organization, so your customer will call in, "It's taking five minutes to log in [to a virtual desktop]." You sit there and jump through hoops and figure it out and, yes, there may be a delay, but we're really talking 30 seconds. But when that perception is out there, it's very hard for you to walk it back. It's really focusing on listening to the [user] and addressing the perception.
messaging and collaboration specialist, United Bank
It's security and authentication. Finding a workable authentication system is something people need to come up with. As an industry, we're just not there yet. I'd like to come in my office and have every device around me know I'm there. I shouldn't have to put my credentials in 37 times in a day. That gets in the way of productivity. Things get locked down so tight, it's just not usable anymore.
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- A Computer Weekly buyer's guide to desktop computing 2020 –ComputerWeekly.com