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Can you put together an efficient help desk system?

Help desk software should not be an organization's only plan for incident management. An effective help desk should include agreed-upon timelines, a knowledge base and more.

An IT department with an efficient help desk for incident management must employ certain best practices to provide its users and workers with reasonable services and expectations.

Deploying help desk software is an essential first step, but building an efficient help desk requires much more than just purchasing the right software. An efficient help desk process must also include agreements between users and help desk workers, open communication, and more.

Take this quiz to see if you have what it takes to build a strong help desk system for your organization.

This was last published in October 2018

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