This tip was submitted to the SearchWin2000.com Tip Exchange by member Bruce Millar. Let other users know how useful it is by rating the tip below.
Teach all your users how to use keyboard shortcuts.
Provide them with a quick reference card that lists the most common ones for your system. This way, if a driver locks up the mouse or if you need to talk them through a safemode repair on a unit with a USB mouse or some other system anomaly, you have someone who is competent and confident on the phone.
This goes for applications also - If they can save their work and close down the system securely without the mouse, everyone will be much happier.